We are committed to providing you with high-quality products and excellent service. If you are unsatisfied with our products or need to make a return, please read and understand our return policy below.

  1. Eligible Products for Return
    Only products that meet the following criteria are eligible for return:
  • Products must be returned within 30 days of purchase.
  • Products must be unused, unworn, and undamaged.
  • Products must have intact packaging and original labels.
  • Proof of purchase (such as a receipt) must be provided.
  1. Return Process
    If you decide to make a return, please follow these steps:
  • Contact our customer service team within 30 days of purchase, providing your order number and reason for return.
  • Our customer service team will provide you with a return authorization and instructions for the return process.
  • You will need to ship the returned products back to us in appropriate packaging, and you will be responsible for the shipping cost.
  • Once we receive the returned products and confirm that they meet the return criteria, we will process your refund.
  1. Refund Method
    Refunds will be processed using the original payment method, and usually, the refund will be completed within 7 business days after we receive the returned products. If there are any specific limitations or delays regarding your payment method, please contact our customer service team for further information.
  2. Non-Returnable Situations
    We do not accept returns in the following situations:
  • Products are returned after the designated return period.
  • Products have been used, worn, or damaged.
  • Product packaging has been opened or damaged.
  • Products have missing original labels.
  • Products belong to specific categories that are not eligible for return (such as hygiene products, personal care products, etc.).

We reserve the right to adjust and modify the return policy based on actual circumstances.

If you have any questions or need to make a return, please contact our customer service team and provide detailed information regarding your order. We will do our best to assist you and provide a satisfactory solution.